We certainly know your problem, too, because our team of consultants in technical sales has been working together for so long that many of our customers' challenges are part of our standard. Due to the low staff turnover, this important knowledge is also retained permanently.
And should a new colleague join the team, a mentoring program ensures that the right information reaches you. This knowledge cannot be read on, because it results from the results of past projects.
We won't leave you alone with your challenge: Before the first aid, we offer you various ways to inform yourself. In addition to our white papers on various topics, the hose finder is a good place to start to get an overview of our hose and connection systems. In addition, we offer you the most important instructions on grounding and sealingas well as everything you need to know about standards and regulations in our technical information - including a resistance list.
If you are unsure, you can formulate your inquiry directly by filling out a form. We will then contact you as soon as possible to clarify the further details.
Your challenge takes you all the way, you're on the trail of the solution, but still you don't have a good feeling: Then it's time to give us a call. Our statistics speak volumes: In 95% of the calls, the consultant can help immediately. We pay attention to "honest advice" - we do not recommend a hose or a connector on the basis of its turnover, but the solution and thus your satisfaction is in the foreground.
Such an attitude then creates, as the cooperation progresses, a high level of commitment in the advice and in the relationship between the field service, the office service and the customer. It becomes not only reliable, but personal. Sometimes to such an extent that people even enjoy going mountain biking together.
To quote even more figures: Seventy percent of phone calls are answered immediately due to our high availability. The remaining customers and interested parties are contacted immediately after a callback request.
If the challenge is very complex, we are happy to go one step further: we come to you and assess the situation on site. If you are one of our dealers we would also be happy to visit your customer together with you. Of course, we also visit maintenance companies and OEMs.
At an initial meeting, we analyze the individual factors of the current connection solutions and their problematic effects. If we cannot help you directly, an engineer will be called in to recommend the most promising solution. If you are still unsure, we offer the possibility to go into a test phase and start with a hose.
If your application has a very high and individual requirement, we can help you with our engineering services we can develop a hose tailored to your installation situation.